Just like any couple, the company has to build and maintain good relationship with its customers through the customer experience. More than 50% of that experience depends on how the…
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Hi …. A few days ago one of our Shopper (let’s call her “Dhany” ) sharing about “Mystery Shopper” … Well for you who wants to know What is Mystery…
Business is all about service because it interacts with various customers every day. The success of this interaction really depends on the service that company offers to its customers. No…
Customer service has a very strong impact for a business. Pepper Rogers & Group saying that 81% companies with strong capability and competency for delivering the service excellence will outperform…
When all the customer service representatives (CS Reps.) are trained to always prioritize the word “sorry” whenever the customer is complaining, this article confidently suggests you to stop doing that.…
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As explained before, mystery shopper is a challenging job. As a profession, mystery shopper has a specific qualification that means not everyone can do it right. This job is not…
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