Failure in Communication & presentation can affect : Unsold product Ideas are not understood Career not going anywhere Get the key in this training with THREESPEAKERS, register now because space is limited. Let’s learn together with the practitioners. Date and Time : Sat, April 28, 2018 9:00 AM – 3:00 PM WIB Location : Avenue8…
Mystery Shopping intends to make sure the execution of the company’s customer service strategy runs really well according to the plan and the company’s goals. It’s simply because the good strategy concept will be worthless when the execution is bad. The important thing you need to remember is that the effectiveness of the research and…
If you want to make sure someone understand your message, what will you do? Repeat what you’ve said. If you want to make sure the truth about something, what will you do? Ask again. If you want to capable in doing something rightly, what will you do? Exercise again and again Those three simple examples…
There are many articles claiming mystery shopping as the best instrument to evaluate the company’s customer service quality. One thing you need to remember is that mystery shopping isn’t that easy to be done alone. Ideally, you should cooperate with a specific expert company. It’s simply because you can obtain more accurate, objective, and factual…
May the Year of Dogs brings for you Happiness, Success and filled with peace, hope and togetherness of your family and friends. Wishing you a Happy Chinese New Year.
As a business strategy, there are pretty much pros and cons about mystery shopping. One of the most common stigmas that you’ve probably heard is that the mystery shopping is thought as a way to find your employees’ fault. Actually, if you look deeper to the concept of mystery shopping, you might agree to say…
We all surely familiar with the jargon “customer is king”. It clearly describes how important the customer for a brand. Customer who’s in love and satisfied with a brand will automatically make the brand developed. As we can see, the brand like Hilton Hotel, Apple, and Garuda Indonesia are always success being the best among…
Excellent business certainly knows that customer satisfaction is a primary factor for success. This knowledge enforces company to develop a service excellence strategy in order to pamper the customer. To measure the SOP executed properly or not, a company should conduct a regular assessment. From the various form of existing assessments today, we believe that…
Mystery Shopping is a measurement of the quality of a product / service in various industries by pretending to be a real consumer in accordance with clear instructions and special training. Mystery Shopper will be visit the location of the car showroom to do the scenario and report the findings in the survey. Evaluate invites you to…
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